Complaints Procedure

Overview:

Forth & Clyde Property are one of Scotland’s leading independent Estate Agents with unrivalled experience of the local Falkirk and District market. 

We take great pride in delivering a high level of customer service to both clients and customers and strive to deliver excellence in every field.

We are a registered member of The Property Ombudsman Scheme for Sales, upholding the  Code of Practice for Residential Estate Agents in Scotland.

As a member of, Propertymark NAEA (the National Association of Estate Agents) and the Property Ombudsman, one of the requirements of our membership is that we have a clear written complaints procedure for assessing complaints about our service. 

Sales Complaints:

All branch staff will deal with normal day-to-day problems on a one to one basis and will strive to resolve any issues as soon as possible.

If branch staff are unable to resolve your problem, the Director will be asked to assist. In the majority of cases your complaint will be successfully resolved at this level. If you wish to raise a formal complaint, a written formal complaint should be submitted, together with any related documents, terms of business, copies of emails etc and sent to:

The Director Forth & Clyde Property

24 Newmarket Street, Falkirk FK1 1JH

Email: [email protected]